We booked a private boat rental for our clients and confirmed the arrival time for 9 am multiple times with Mexico Divers. Our clients arrived at 8:55 am but the boat was not there. When we contacted Mexico Divers, they stated they would be 10 minutes late but arrived 30 minutes later than communicated. Once they arrived, the captain told our clients that they were told the agenda was scheduled for the afternoon rather than 9 am. The captain also stated that he was completely unsure what service they were supposed to provide, even though we had confirmed via messenger and were available at the time to check. There seems to be major communication issues between the office and their staff.
The reasons communicated by the office for their lateness was due to maintenance, which is different than what was communicated to our clients by the captain. We later found out the office had indeed confused the reservation and were lying. Due to this unprofessionalism, we decided to cancel future services with this company. Yet after cancelling, Mexico Divers contacted us requesting payment despite cancelling the services, again via message. We had to resend them the exact message where we cancelled the service. Maybe they are more reliable if you book through the office but there are lots of great dive shops on Isla, choose someone who is trustworthy and transparent.

I achieved my vacation goal today of being a Padi Certified Open Water Scuba Diver. I couldn’t have done this without Mexico Divers on Isla Mujeres. Thank you so much to the entire team for your help, guidance and patience. Misael was a wonderful instructor and I so appreciate the time he took to guide me through all the dives!

10/10 Excellent service by Enrique and captain Edgar. Loved every bit of this private tour. Enrique makes amazing guacamole and ceviche on board 10/10 all around. Thank you.

Amazing Private Whale Shark Encounter Had the most incredible experience on the Mexico Divers Private Whale Shark Encounter!!! From my initial booking, Victoria was incredible, answering all of my questions and even more! She truly made the lead up to the experience exciting, so grateful for the excellent customer service. Kenny and Captain Guillermo were just as amazing on our tour!!! Very knowledgeable about marine life and whale sharks, providing lots of information and also the importance of respecting the whale sharks. I truly appreciated that they follow regulations in keeping the animals safe and stress free, while we have the mind blowing experience of swimming along side these gentle giants. We even got to see a manta ray last minute!! And dolphins and turtle in the boat ride in! We had a lovely sandwich snack and conch ceviche lunch on board after a lovely snorkel at Isla Mujeres. Highly recommend Mexico Divers for any needs!! They even offer water taxis to Isla Mujeres, which we’re considering next!!

Catamarán snorkeling Had such a great time with Raul & Wilber. Very nice and attentive, professional and made sure we had a great time. The ceviche was delicious and so was the fruit and botanas. The snorkeling was great!!! Will have to do it again.

We joined Mexico Divers as a group of 3 from Australia. we spent 8 days diving and doing Sailfish experiences with this company and highly recommend them as a dive operator in Isla Mujeres. All staff were wonderful, very friendly and extremely helpful. The dive operation was extremely professional and the dive schedule was excellent for us.

Mexico Divers also organised a Cenote dive in the mainland as part of our dive package which we all really enjoyed.

The service and staff at Mexico Divers is simply exceptional. I would return to dive with these guys again in a heartbeat.