We booked a private boat rental for our clients and confirmed the arrival time for 9 am multiple times with Mexico Divers. Our clients arrived at 8:55 am but the boat was not there. When we contacted Mexico Divers, they stated they would be 10 minutes late but arrived 30 minutes later than communicated. Once they arrived, the captain told our clients that they were told the agenda was scheduled for the afternoon rather than 9 am. The captain also stated that he was completely unsure what service they were supposed to provide, even though we had confirmed via messenger and were available at the time to check. There seems to be major communication issues between the office and their staff.
The reasons communicated by the office for their lateness was due to maintenance, which is different than what was communicated to our clients by the captain. We later found out the office had indeed confused the reservation and were lying. Due to this unprofessionalism, we decided to cancel future services with this company. Yet after cancelling, Mexico Divers contacted us requesting payment despite cancelling the services, again via message. We had to resend them the exact message where we cancelled the service. Maybe they are more reliable if you book through the office but there are lots of great dive shops on Isla, choose someone who is trustworthy and transparent.

Today I successfully completed my Open water scuba diving course. I would not have been able to do it without the support of my instructor - Jorge. He was amazing - skillful, supportive, knowledgeable and such a kind person. The whole team on the boat were also very amazing and kind. the whole experience was wonderful and i would recommend in a heartbeat!!

Best dive I never took. You read it right - I never got to dive with them because the first time the weather was rough and the second time my dive buddy was sunburned.

However, their compassion for not pushing that my friend dive in bad weather or dive with a sun burn was great. They proved to care more about the diver than simply making money. Thank you and hope I can dive with you soon!

Outstanding and ethical dive operation. After decades of diving with shops all over the world it's encouraging to find that there are still folks like these around. Very clean, well-maintained fleet of boats, great staff and solid communication. Also newer and well=cared for rental equipment. Highly recommend!

The entire staff was knowledgeable, hospitable, accommodating, patient and extremely professional. We took our open water certification dives and WHEN we go back to Isla Mujeres we will dive with Mexico Divers. Thank You again for a wonderful lifetime experience:)

A Beautiful Day with Mexico Divers! Mexico Divers took 8 of us for a 50th birthday cruise and we had the time of our lives! The 40 ft catamaran was beautiful but the best thing was the staff. They took such good care of, made delicious ceviche, guacamole, margaritas. We went snorkeling and swimming off of the boat. They played our music on their speakers. It was an absolutely perfect day!! These guys run a class act. They were fun, friendly, a very accommodating to all of our requests. They also arranged for a birthday cake for us to have on board. I HIGHLY recommend Mexico Divers!